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Email & SMS Queue

Features:

  • Supports unlimited queues
  • Skill set routing based on address
  • Integrated with ACD queue
  • Historical archive in database
  • Aging and escalation tracking
  • Auto Responder available

Benefits:

  • Increase agent efficiency
  • Decrease long distance costs
  • Easy reporting & tracking
  • Real-time view of aged messages
  • Messages not lost or forgotten
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